隐私政策

最后更新于2026年2月9日

在 AI Rank Lab,我们致力于保护您的隐私并确保您的个人信息安全。 本隐私政策解释了您在使用我们的SaaS平台时,我们如何收集、使用、披露和保护您的信息。

1. 我们收集的信息

1.1 个人信息

我们收集您直接提供给我们的信息:

  • 姓名、电子邮件地址和电话号码
  • 公司名称和业务信息
  • 账单地址和商品及服务税信息(如适用)
  • 账户凭证(用户名和加密密码)
  • 个人资料信息和偏好设置

1.2 支付信息

支付交易通过 Razorpay(我们经 RBI 授权的支付网关)处理。 我们不会在我们的服务器上存储您的完整信用卡/借记卡详细信息、CVV 或卡片PIN码。 Razorpay 按照 PCI-DSS 标准收集和处理支付信息。

1.3 使用数据

当您使用我们的平台时,我们会自动收集某些信息:

  • IP地址、浏览器类型和设备信息
  • 访问的页面、使用的功能以及在平台上花费的时间
  • 搜索查询和交互数据
  • 日志数据和错误报告
  • Cookie及类似跟踪技术

1.4 内容和文件

您上传到我们平台用于处理、分析或存储的任何内容、文档或数据,作为我们服务的一部分。

1.5 Google Analytics 数据(分析聊天功能)

当您选择连接我们的分析聊天功能时,我们将通过安全的 OAuth 2.0 授权访问您的 Google Analytics 4 (GA4) 媒体资源数据。本节准确描述了我们访问的数据、我们如何使用它以及您如何撤销访问权限。

我们访问的 GA4 数据包括:

  • 网站流量指标(会话、页面浏览量、用户)
  • 转化和目标完成数据
  • 用户行为数据(会话时长、跳出率、每次会话的页面数)
  • 流量来源和获取渠道
  • 人口统计和地理数据(根据您 GA4 媒体资源中提供的数据)
  • 实时活跃用户数据

我们如何使用这些数据:

  • 处理您的自然语言查询以生成可读的分析响应
  • 生成关于您网站性能的实时AI驱动洞察
  • 识别流量趋势、异常并提供可操作的建议

数据存储政策:

  • 不存储任何原始分析数据。 All GA4 data is processed in real-time to answer your queries and is not persisted on our servers.
  • 仅保存您的聊天对话历史记录(您的提问文本和我们的AI回复),以供您参考。
  • OAuth 2.0 访问令牌和刷新令牌使用行业标准加密技术进行加密存储。

撤销访问:

您可以随时通过以下方式断开您的 Google Analytics 账户并撤销我们的访问权限:

撤销后,所有存储的 OAuth 令牌将立即删除。

2. 我们如何使用您的信息

我们使用收集到的信息用于:

  • 服务交付: To provide, maintain, and improve our SaaS platform
  • 账户管理: To create and manage your account, authentication, and access control
  • 支付处理: To process subscriptions, generate invoices, and handle refunds
  • 沟通: To send service updates, technical notices, security alerts, and support messages
  • 客户支持: To respond to your requests, queries, and provide technical assistance
  • 分析: To analyze usage patterns, improve features, and enhance user experience
  • 安全: To detect, prevent, and address fraud, abuse, and security issues
  • 法律合规: To comply with legal obligations and enforce our terms

3. 信息共享和披露

3.1 第三方服务提供商

我们可能会与以下方共享您的信息:

  • Razorpay: For secure payment processing (PCI-DSS compliant)
  • 云托管: For data storage and platform infrastructure
  • 电子邮件服务: For transactional emails and notifications
  • 分析工具: For usage analytics and performance monitoring
  • Google Analytics API: To access your GA4 property data (read-only) when you connect the Analytics Chat feature via OAuth 2.0

所有第三方提供商均受严格的保密协议和数据保护义务的约束。

3.2 法律要求

如果需要,我们可能会披露您的信息以:

  • 遵守法律义务、法院命令或政府要求
  • 保护我们的权利、财产或安全以及我们用户的安全
  • 调查欺诈、安全问题或服务条款违规行为
  • 执行我们的协议和政策

3.3 业务转让

在发生合并、收购或资产出售的情况下,您的信息可能会被转移给收购实体,但仍受相同的隐私保护。

4. 数据安全

我们实施行业标准的安全措施:

  • 数据传输采用 SSL/TLS 加密
  • 敏感数据加密存储
  • 定期安全审计和漏洞评估
  • 访问控制和身份验证机制
  • 安全备份和灾难恢复程序
  • 员工数据保护和安全培训

注意: While we use best practices to protect your data, no method of transmission or storage is 100% secure. Use strong passwords and keep your credentials confidential.

5. 数据保留

我们会保留您的信息:

  • 活跃账户: For the duration of your subscription and service usage
  • 取消后: Up to 90 days for account recovery and legal compliance
  • 财务记录: As required by Indian tax and accounting laws (typically 7 years)
  • 匿名数据: Indefinitely for analytics and research purposes

6. 您的权利和选择

根据印度数据保护法规,您有权:

6.1 访问和可移植性

  • 访问我们存储的您的个人信息
  • 请求以可移植格式获取您的数据副本
  • 导出您的内容和使用数据

6.2 更正和更新

  • 随时更新您的个人资料和账户信息
  • 更正不准确或不完整的数据

6.3 删除

  • 请求删除您的账户及相关数据
  • 删除特定信息(受限于法律保留要求)

6.4 选择退出

  • 取消订阅营销电子邮件(服务电子邮件将继续发送)
  • 通过浏览器设置禁用 Cookie
  • 选择退出非必要数据收集

To exercise these rights, contact us at info@airanklab.com

7. Cookie和跟踪技术

我们使用 Cookie 用于:

  • 身份验证和会话管理
  • 存储用户偏好和设置
  • 分析和性能监控
  • 安全和欺诈预防

您可以通过浏览器设置控制 Cookie。禁用 Cookie 可能会影响我们平台的某些功能。

8. 国际数据传输

您的数据主要存储在位于印度的服务器上。如果数据进行国际传输(例如,用于云服务),我们将确保采取适当的保障措施,包括合同保护和遵守数据传输法规。

9. 儿童隐私

我们的服务不适用于18岁以下的个人。我们不会故意收集儿童的个人信息。如果您认为我们收集了未成年人的数据,请立即联系我们进行删除。

10. 隐私政策的变更

我们可能会定期更新本隐私政策,以反映我们的实践、法律要求或服务功能的变更。重大变更将通过以下方式通知:

  • 向注册用户发送电子邮件通知
  • 在我们的平台上发布显著通知
  • 更新本政策顶部的“最后修改”日期

在变更后继续使用我们的服务即表示您接受更新后的政策。

11. 联系我们和投诉官

对于任何隐私相关问题、疑虑或请求:

AI Rank Lab

Data Controller & Grievance Officer: Dishant Kapoor (Individual Proprietor)

Platform: AI Rank Lab (Digital SaaS)

电子邮件: info@airanklab.com

电话: +91 9958015301

地址:
A 90 UGF, Chander Vihar
Nilothi Extension, West Delhi
Delhi - 110041, India

Response time: Within 48 hours for privacy requests
Resolution time: Within 30 days for data rights requests

12. AI Rank Lab Chrome Extension

This section explains what the AI Rank Lab browser extension collects, why, and who receives it. It applies in addition to the rest of this policy. The extension audits the web page you are viewing for search and AI-search visibility, and shows the results in a side panel and on the page.

12.1 When the extension reads a page

Only when you ask it to. The extension reads a page when you run a tool on it. It does not run in the background, does not record the pages you visit, and does not read pages you have not run a tool on. If you allow access to all sites in the extension's settings, it can work on a page without you clicking its toolbar icon first, but it still reads a page only when you run a tool.

If you use "Ask the AI apps", the extension opens your prompt in the AI apps you choose (ChatGPT, Perplexity, Claude, Gemini) in new tabs, signed in as you, after Chrome asks you to allow access to those sites. It sends the prompt there, waits for the answer, and reads only the links cited in that answer. It does not read your other conversations in those apps. The cited links are kept in the report on your device and are not sent to us; the prompt you send is subject to that AI provider's own privacy policy.

12.2 What is collected

  • Your AI Rank Lab account name and email, when you connect the extension, to show which account is signed in.
  • An extension session token, stored in your browser, to authenticate requests.
  • Your browser type, operating system and extension version, to list your connected extensions in Settings and to diagnose problems.
  • The address (URL) of a page you run a tool on, to run the tool and keep your run history.
  • Content of a page you run a tool on (text, headings, links, image addresses and alt text, meta tags and structured data), when that tool needs it, to calculate scores and produce the result you asked for.
  • Prompts, keywords and other text you type into a tool, to run that tool.
  • Which tools you run and the credits charged, for billing and your usage history.

The extension does not collect your browsing history, pages you do not run a tool on, anything you type into forms on web pages, passwords, other websites' cookies, keystrokes or screenshots.

12.3 How page content is handled

Most on-page checks run inside your browser; for those, only the page address and summary counts are sent to us. Tools that calculate scores or use AI send the page content they need to our servers. We do not store the page content itself, only a fingerprint (hash) used to recognise an unchanged page, together with the result, which may quote parts of the page. Results and run history are kept for about 13 months so you can re-open reports you spent credits on, and are then deleted automatically. Before sending content from a page that appears to be private (for example, a page with a password field), the extension asks you first. Data is sent over encrypted connections (HTTPS), and session tokens are kept in the extension's private storage.

12.4 Who receives data

We share data only as needed to run the tool you chose:

  • AI model providers (Google Gemini, OpenAI, Anthropic and Perplexity) receive page content, prompts or keywords for AI tools and AI visibility tests.
  • DataForSEO receives keywords, domains, page addresses and prompts for search-result, keyword, backlink and AI-search tools.
  • When a tool checks a page from our servers (for example redirects, robots.txt or what AI crawlers see), our servers request that page from its website, identifying themselves as AIRankLabBot.
  • Infrastructure providers that host our service.

We do not sell this data, do not use or transfer it for advertising, and do not use or transfer it to determine creditworthiness or for lending.

12.5 Limited Use

The use of information received from the AI Rank Lab extension adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements. Data collected through the extension is used only to provide and improve its single purpose, auditing and improving the search and AI-search visibility of web pages, and is not used for any other purpose. Our staff do not read page content you submit, except with your permission (for example, when you ask support to look into a result), when needed for security or to investigate abuse, or when required by law.

12.6 Your controls

  • Disconnect the extension: Settings → Connected extensions on airanklab.com, or Sign out in the extension.
  • Remove site access: the extension's settings page, or Chrome's extension settings.
  • Delete your run history and account data: see section 6.3 (Deletion).
  • Uninstall the extension: removes everything it stored in your browser.

If we change what the extension collects or how it is used, we will update this section and tell you in the extension before the change applies.

合规与管辖权

本隐私政策符合2000年《信息技术法》、2011年《信息技术(合理安全实践和程序以及敏感个人数据或信息)规则》以及其他适用的印度数据保护法律。本政策受印度法律管辖,任何争议应受印度德里法院的专属管辖。

支付数据安全

所有支付信息均由 Razorpay 处理,该公司是经 RBI 授权的支付聚合商(PA-PG),并获得 PCI-DSS 1级认证。AI Rank Lab 无法访问您的完整银行卡详细信息、CVV 或 OTP。支付数据根据 RBI 指南和国际安全标准进行加密和处理。