Cancellation & Refund Policy

1. Operating Entity & Nature of Business

This website (airanklab.com) and the AI Rank Lab platform are owned and operated by Dishant Kapoor, an individual proprietor based in Delhi, India (referred to herein as “AI Rank Lab”, “we”, “us”, or “our”).

AI Rank Lab operates exclusively as a digital Software-as-a-Service (SaaS) platform providing AI Search Visibility Analytics, Answer Engine Optimization (AEO), Generative Engine Optimization (GEO) audits, crawler bot tracking, and content intelligence tools. All products and services offered are 100% digital software subscriptions and digital credits.

3. Subscription Cancellation Terms

• •Cancel Anytime: You can cancel your monthly or annual subscription renewal at any time directly through your account dashboard under Settings → Billing, or by emailing info@airanklab.com.
• •Active Until Billing Period Ends: When you cancel a recurring subscription, the cancellation stops all future renewal charges. Your account remains active with full access to plan features until the end of the current paid billing cycle.
• •No Partial Month Proration: Once the 7-day zero-usage window passes or once credits are utilized, cancellation does not grant retroactive proration or refunds for unused days within an already active billing cycle.

4. Pay-As-You-Go Credit Packs

For standalone credit purchases (such as 1,000, 2,000, or 6,000 credit packs):

• •Credit packs are non-refundable once any credit from the pack has been spent.
• •If 100% of the purchased credits remain unspent and the request is made within 7 days of purchase, a full refund may be issued.
• •Credits hold no cash value and cannot be transferred, exchanged, or redeemed outside the AI Rank Lab platform.

5. Technical Exceptions & Platform Failures

In the rare circumstance that a technical fault on our platform prevented you from receiving your purchased service (for instance, if payment was debited via Razorpay but credits were not provisioned to your account, or a system bug prevented audit reports from rendering), please notify us within 7 days at info@airanklab.com with your Razorpay Payment ID. Upon verification of the system failure, we will either manually credit the correct quota or process a full refund.

6. Refund Processing & Payment Gateway Settlement

All online payments and approved refunds are securely processed through Razorpay, an RBI-authorized Payment Aggregator (PA-PG) operating under PCI-DSS Level 1 compliance.

• •Original Payment Method: All refunds are remitted directly to the original source payment instrument (Credit Card, Debit Card, Net Banking, or UPI ID) that was used to complete the purchase.
• •Processing Timeline: Once a refund is approved by AI Rank Lab, it is initiated immediately through Razorpay and typically reflects in the customer's bank/card account within 5 to 7 business days, subject to standard banking clearing times.
• •No Cash or Third-Party Refunds: Under no circumstances will refunds be issued in cash, cheques, or to alternative accounts not matching the original payment.

7. How to Submit a Refund Request

To request a cancellation or refund under the eligible conditions, please email our support desk at info@airanklab.com with the subject line: “Refund Request - [Your Razorpay Payment ID]” and provide:

1. Your registered account email address on AI Rank Lab
2. The Razorpay Payment ID (e.g., pay_xxxxxxxxxxxxxx) from your payment receipt
3. The date and amount of the transaction
4. The reason for your refund request

Our support desk will verify your account credit usage logs within 24 to 48 business hours and communicate the refund approval or denial status via email.