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Service Delivery Policy

Last updated on Oct 22, 2025

Nature of Service

AI Rank Lab is a Software-as-a-Service (SaaS) platform. We do not sell or ship physical goods. All services are delivered digitally through our web-based platform accessible at www.airanklab.com

Service Activation

Upon successful payment verification through our payment gateway (Razorpay), your subscription will be activated immediately. You will receive:

  • Instant access to your subscribed plan features
  • Email confirmation with account details and invoice
  • Access credentials (if applicable) within 24 hours of payment confirmation

Service Availability

Our SaaS platform is available 24/7, subject to scheduled maintenance. We strive to maintain 99.9% uptime. Any planned maintenance will be communicated in advance through email notifications.

Access Delivery Timeline

  • Immediate: Platform access upon payment confirmation
  • Within 1 hour: Email confirmation and invoice
  • Within 24 hours: Complete feature activation and onboarding materials

Service Limitations

As this is a digital service:

  • No physical shipment or delivery is involved
  • Services are accessible globally via internet connection
  • You are responsible for your internet connectivity and compatible devices
  • Service access is subject to compliance with our Terms & Conditions

Payment Gateway

All payments are processed securely through Razorpay Payment Gateway, which is RBI-compliant and PCI-DSS certified. AI Rank Lab does not store your payment card details.

Technical Support

For any issues in accessing or utilizing our services, please contact our support team:

Important Note

This is a service delivery policy for digital services only. For subscription cancellations and refunds, please refer to our Cancellation & Refund Policy.