Privacy Policy

At AI Rank Lab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us:

• Name, email address, and phone number
• Company name and business information
• Billing address and GST information (if applicable)
• Account credentials (username and encrypted password)
• Profile information and preferences

1.2 Payment Information

Payment transactions are processed through Razorpay, our RBI-authorized payment gateway. We do not store your complete credit/debit card details, CVV, or card PIN on our servers. Razorpay collects and processes payment information in compliance with PCI-DSS standards.

1.3 Usage Data

We automatically collect certain information when you use our platform:

• IP address, browser type, and device information
• Pages visited, features used, and time spent on platform
• Search queries and interaction data
• Log data and error reports
• Cookies and similar tracking technologies

1.4 Content and Files

Any content, documents, or data you upload to our platform for processing, analysis, or storage as part of our services.

2. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide, maintain, and improve our SaaS platform
• Account Management: To create and manage your account, authentication, and access control
• Payment Processing: To process subscriptions, generate invoices, and handle refunds
• Communication: To send service updates, technical notices, security alerts, and support messages
• Customer Support: To respond to your requests, queries, and provide technical assistance
• Analytics: To analyze usage patterns, improve features, and enhance user experience
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with:

• Razorpay: For secure payment processing (PCI-DSS compliant)
• Cloud Hosting: For data storage and platform infrastructure
• Email Service: For transactional emails and notifications
• Analytics Tools: For usage analytics and performance monitoring

All third-party providers are bound by strict confidentiality agreements and data protection obligations.

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety and that of our users
• Investigate fraud, security issues, or Terms of Service violations
• Enforce our agreements and policies

3.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• Employee training on data protection and security

Note: While we use best practices to protect your data, no method of transmission or storage is 100% secure. Use strong passwords and keep your credentials confidential.

5. Data Retention

We retain your information:

• Active Accounts: For the duration of your subscription and service usage
• After Cancellation: Up to 90 days for account recovery and legal compliance
• Financial Records: As required by Indian tax and accounting laws (typically 7 years)
• Anonymized Data: Indefinitely for analytics and research purposes

6. Your Rights and Choices

As per Indian data protection regulations, you have the right to:

6.1 Access and Portability

• Access your personal information stored with us
• Request a copy of your data in portable format
• Export your content and usage data

6.2 Correction and Updates

• Update your profile and account information anytime
• Correct inaccurate or incomplete data

6.3 Deletion

• Request deletion of your account and associated data
• Remove specific information (subject to legal retention requirements)

6.4 Opt-Out

• Unsubscribe from marketing emails (service emails will continue)
• Disable cookies through browser settings
• Opt out of non-essential data collection

To exercise these rights, contact us at info@airanklab.com

7. Cookies and Tracking Technologies

We use cookies for:

• Authentication and session management
• Storing user preferences and settings
• Analytics and performance monitoring
• Security and fraud prevention

You can control cookies through your browser settings. Disabling cookies may affect certain features of our platform.

8. International Data Transfers

Your data is primarily stored on servers located in India. If data is transferred internationally (e.g., for cloud services), we ensure appropriate safeguards are in place, including contractual protections and compliance with data transfer regulations.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately for deletion.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service features. Material changes will be notified via:

• Email notification to registered users
• Prominent notice on our platform
• Updated "Last Modified" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us & Grievance Officer

For any privacy-related questions, concerns, or requests: