How Can We Help?
Find answers to common questions, get support, and learn how to make the most of AI Rank Lab.
Help Categories
Find the information you need quickly
Getting Started
Learn the basics and set up your account
Tracking & Analytics
Understand your AI visibility metrics
Integrations
Connect with your favorite tools
API & Development
Build custom integrations
Get Support
Choose the best way to get help
Live Chat
Get instant help from our support team
Documentation
Browse our comprehensive guides
Video Tutorials
Learn with step-by-step videos
Frequently Asked Questions
Quick answers to common questions
How does AI Rank Lab track AI bot visits?
AI Rank Lab uses advanced detection methods to identify and track visits from AI engines like ChatGPT, Claude, and Gemini. We monitor user agents, IP patterns, and behavior characteristics unique to AI crawlers.
What is a citation and how is it measured?
A citation occurs when an AI engine references your website in its response to a user query. We track these citations by monitoring AI engine responses and identifying when your domain is mentioned as a source.
How accurate is the visibility score?
Our visibility score is calculated based on multiple factors including citation frequency, bot visit patterns, and content relevance. While highly accurate, it should be used as a relative metric rather than an absolute measure.
Can I track multiple domains?
Yes! Depending on your plan, you can track multiple domains. The Starter plan includes 1 domain, Pro plan includes 3 domains, and Enterprise plan includes up to 10 domains.
How often is data updated?
Data is updated in real-time for bot visits and citations. Analytics and reports are refreshed every hour to ensure you have the most current information.
What AI engines do you support?
We currently track ChatGPT, Claude, Gemini, Perplexity, and other major AI search engines. We're constantly adding support for new AI platforms as they emerge.
How do I set up the tracking script?
Setting up the tracking script is simple. Copy the provided JavaScript code and add it to your website's head section. The script will automatically start monitoring AI bot visits and citations.
Can I export my data?
Yes, you can export your data in various formats including CSV, JSON, and PDF. This includes bot visit logs, citation reports, and performance analytics.
Our Support Team is Here to Help
Our support team is here to help you succeed with AI Rank Lab. Get in touch and we'll get back to you as soon as possible.